Delivery Aand Return Policy

1. Delivery Process

Your Lucen eyewear, handcrafted with precision, is carefully quality-checked and packaged upon order approval. Your orders are delivered to the contracted courier company as soon as possible following the production and preparation process, without exceeding the legal 30-day period.

2. Shipping and Delivery Fees

Shipping fees and any free shipping thresholds are updated and specified on the checkout page. Unless otherwise stated, shipping costs are covered by the BUYER.

3. Inspection and Damage Notification Upon Delivery

Eyewear is a delicate and valuable product. It is of great importance that you inspect your package in the presence of the courier. If you detect any damage such as crushing, tearing, or wetting, you must reject the delivery and request a "Damage Assessment Report" (Hasar Tespit Tutanağı) from the courier. Responsibility for damaged products without a report belongs to the BUYER.

4. Right of Withdrawal and Return Conditions

You may return our standard collection products within 14 (fourteen) days of receipt without providing any justification. The following conditions must be met for the return to be accepted:

  • The product must be unused, lens protective films must not be removed, and no heat treatment must be applied to the frame.
  • The product must be sent back complete with its original box, case, cleaning cloth, and certificate.
  • The right of withdrawal cannot be exercised for products fitted with optical lenses or personalized (engraving, name printing, etc.) upon the BUYER's request.

5. Return Shipping Fees

In accordance with Lucen's boutique service policy, return shipping fees are covered by the BUYER for returns made under the right of withdrawal. "Cash on Delivery" (counter-paid) shipments sent without our prior approval will not be accepted.

6. Refund Process

Once your returned product reaches us and receives quality control approval, the product price will be refunded to the payment method (credit card or bank account) used during the order within 14 days.

Support Line:
For any questions, you can contact us via our WhatsApp line at +90 531 797 32 39.

Company Information:
Modatölye Emre Akpolat
Ihlamurkuyu Mah. Yeşildere Cad. No:37/A Ümraniye/Istanbul/Turkey